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Privacy policy

SouthWestSensor Privacy Policy and Complaints Procedure

In this statement ‘You’ and “Your” shall refer to visitors to our website and customers of SouthWestSensor. Your data is always treated as confidential and access to it is restricted to SouthWestSensor personnel. Your personal information is always treated as confidential. It is never released to others unless required to do so by law. SouthWestSensor adheres to the General Data Protection Regulation (GDPR).

Consent To Our Use Of Your Personal Data

Whenever you give us personal information and data, you are consenting to its collection and use in accordance with this privacy policy, including our use of cookies as explained below.


The research or commercial data you provide SouthWestSensor or which SouthWestSensor generates on your behalf is treated as confidential and is only shared with third-party organisations who adhere to GDPR and have clear security and privacy policies. Sharing of your data with third parties only includes organisations such as email marketing, accounting and Customer Relationship Management (CRM) software/platform providers.

Access to your data is restricted to the staff of SouthWestSensor. To protect your interests SouthWestSensor operates confidentiality agreements and we are happy to implement such an agreement with you upon request.

You can opt-out from direct marketing or request the removal of your personal data from our databases via emailing:

Personal Information

SouthWestSensor collects relevant personal details (including name, address, telephone number and email address) from you via website registration forms and other information volunteered by you such as survey information, research applications, product areas of interest and when you make a purchase. SouthWestSensor does not sell, trade or rent to others the personal information that you may provide SouthWestSensor.

Your details will be added to our database in order to process any relevant request from you and to keep you up to date with details of products and services from SouthWestSensor that are relevant to you. Your personal information is only shared with third party organisations who adhere to GDPR and have clear security and privacy policies. Sharing of your data with third parties only includes organisations such as email marketing, accounting and Customer Relationship Management (CRM) software/platform providers.

If you do not wish to receive any information or offers from SouthWestSensor, whether by post, telephone or email, you should notify SouthWestSensor using the contact details below. All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998.

A simple way to opt-out from direct marketing or request the removal of your personal data from our databases can be made via emailing:

Protecting Online Privacy

The SouthWestSensor website may place and access certain Cookies on your computer. A Cookie is a small piece of data or message that is sent from a Web server to your browser and is stored on your hard drive. It is used to collect standard internet log information and visitor behaviour information. A Cookie can’t read data from your hard disk or read Cookie files created by other sites. Cookies do not damage your system.

SouthWestSensor uses Cookies to improve your experience of using the Website and to improve our range of products and/or services. SouthWestSensor has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer you will be presented with a prompt for you to give your consent, by doing this you are enabling SouthWestSensor to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
Certain features of the Website depend upon Cookies to function. UK and EU Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies. You may still block these cookies by changing your internet browser’s settings as detailed below.

This Website may use analytics services provided by 3rd parties. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how Users use the Website. This, in turn, enables us to improve the Website and the products and services offered through it. You do not have to allow us to use these Cookies, however, whilst our use of them does not pose any risk to your privacy or your safe use of the Website it does enable us to continually improve our business.

The analytics services used by this Website use Cookies to gather the required information. Certain Cookies may be placed immediately when you decide to visit the Website and it may not be possible to obtain your prior consent. You may remove these Cookies and prevent future use of them by following the steps set out below.

You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser. You can choose to delete Cookies at any time however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

Access to Personal Information

You may request access to, review or update the information that you provide to, or that is held by SouthWestSensor by contacting us at the address or telephone number below.

Email newsletters

You may register for our email newsletters (e-News) by completing a form on our website, or by notifying SouthWestSensor by email, telephone or post. Your registration entitles you to regular email updates. These inform you of new products and offers, as well as news and technical information. If you do not want to receive an email from SouthWestSensor please let us know using the contact details below or completing the form at or If you sign up for our newsletter and later change your mind an unsubscribe mechanism will be available to you in every email newsletter SouthWestSensor sends or via

Website Disclaimers

Because the receipt of information on the Internet is highly dependent upon factors such as the user’s computer, browser and operating system etc., information may be received incorrectly. SouthWestSensor does not warrant or guarantee that the information contained on the website is error free. If you find an error please notify us.

Links to Other Websites

This Website may, from time to time, provide links to other websites. SouthWestSensor has no control over such websites and is in no way responsible for the content thereof. This Policy does not extend to your use of such websites. Users are advised to read the privacy policy or statement of other websites prior to using them.

Changes of Business Ownership and Control

SouthWestSensor may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of SouthWestSensor. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

In the event that any Data submitted by Users is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

Controlling Use of Your Data

Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following: use of Data for direct marketing purposes; and sharing Data with third parties.

Your Right to Withhold Information

You may access the majority of the Website without providing any Data at all. However, to use all features and functions available on the Website you may be required to submit certain Data.

You may restrict your internet browser’s use of Cookies. For more information see above.


Data security is of great importance to SouthWestSensor and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.


SouthWestSensor will not change its policy with regard to data or the release of personal information.

From time to time SouthWestSensor may use personal information for new unanticipated uses not previously disclosed in our privacy notice. If our information practices change at any time in the future SouthWestSensor will post the changes to our website to notify you of these changes, and provide you with the ability to opt out of these new uses. If you are concerned about how your personal information is used you should check the privacy policy statement on our website periodically. You may prevent your personal information from being used for purposes other than those for which it was originally collected by contacting SouthWestSensor using the details below.

Complaints procedure

If you have any cause for complaint please contact us, we would appreciate being given the opportunity to resolve any problems or difficulties. Our aim will always be to bring such matters to a conclusion promptly and to your entire satisfaction.

Using the contact information below, please notify any member of staff who will record details of your complaint and to ensure the matter is dealt with.

We want the services we provide to you to be problem free. An important part of our customer care policy is that any complaints received about any aspect of our service will be fully investigated. Most concerns will be resolved at the initial point of contact with us, as staff are generally well placed to deal with your complaint quickly and efficiently. There may be occasions, however, when you are not satisfied with the response you have received. If this is the case, your complaint will be referred to a Director of SouthWestSensor Limited.

Contact Details

2 Venture Road

Southampton SO16 7NP
Tel: +44 (0) 7940 225171