SouthWestSensor Privacy Policy and Complaints Procedure
In this statement ‘You’ and “Your” shall refer to visitors to our website
and customers of SouthWestSensor. Your data is always treated as
confidential and access to it is restricted to SouthWestSensor personnel.
Your personal information is always treated as confidential. It is never
released to others unless required to do so by law. SouthWestSensor adheres
to the General Data Protection Regulation (GDPR).
Consent To Our Use Of Your Personal Data
Whenever you give us personal information and data, you are consenting to
its collection and use in accordance with this privacy policy, including
our use of cookies as explained below.
Data
The research or commercial data you provide SouthWestSensor or which
SouthWestSensor generates on your behalf is treated as confidential and is
only shared with third-party organisations who adhere to GDPR and have
clear security and privacy policies. Sharing of your data with third
parties only includes organisations such as email marketing, accounting and
Customer Relationship Management (CRM) software/platform providers.
Access to your data is restricted to the staff of SouthWestSensor. To
protect your interests SouthWestSensor operates confidentiality agreements
and we are happy to implement such an agreement with you upon request.
You can opt-out from direct marketing or request the removal of your
personal data from our databases via emailing: [email protected].
Personal Information
SouthWestSensor collects relevant personal details (including name,
address, telephone number and email address) from you via website
registration forms and other information volunteered by you such as survey
information, research applications, product areas of interest and when you
make a purchase. SouthWestSensor does not sell, trade or rent to others the
personal information that you may provide SouthWestSensor.
Your details will be added to our database in order to process any relevant
request from you and to keep you up to date with details of products and
services from SouthWestSensor that are relevant to you. Your personal
information is only shared with third party organisations who adhere to
GDPR and have clear security and privacy policies. Sharing of your data
with third parties only includes organisations such as email marketing,
accounting and Customer Relationship Management (CRM) software/platform
providers.
If you do not wish to receive any information or offers from
SouthWestSensor, whether by post, telephone or email, you should notify
SouthWestSensor using the contact details below. All personal Data is
stored securely in accordance with the principles of the Data Protection
Act 1998.
A simple way to opt-out from direct marketing or request the removal of
your personal data from our databases can be made via emailing:
[email protected].
Protecting Online Privacy
The SouthWestSensor website may place and access certain Cookies on your
computer. A Cookie is a small piece of data or message that is sent from a
Web server to your browser and is stored on your hard drive. It is used to
collect standard internet log information and visitor behaviour
information. A Cookie can’t read data from your hard disk or read Cookie
files created by other sites. Cookies do not damage your system.
SouthWestSensor uses Cookies to improve your experience of using the
Website and to improve our range of products and/or services.
SouthWestSensor has carefully chosen these Cookies and has taken steps to
ensure that your privacy is protected and respected at all times.
All Cookies used by this Website are used in accordance with current UK and
EU Cookie Law.
Before the Website places Cookies on your computer you will be presented
with a prompt for you to give your consent, by doing this you are enabling
SouthWestSensor to provide the best possible experience and service to you.
You may, if you wish, deny consent to the placing of Cookies; however
certain features of the Website may not function fully or as intended.
Certain features of the Website depend upon Cookies to function. UK and EU
Cookie Law deems these Cookies to be “strictly necessary”. Your consent
will not be sought to place these Cookies. You may still block these
cookies by changing your internet browser’s settings as detailed below.
This Website may use analytics services provided by 3rd parties.
Website analytics refers to a set of tools used to collect and analyse
usage statistics, enabling us to better understand how Users use the
Website. This, in turn, enables us to improve the Website and the products
and services offered through it. You do not have to allow us to use these
Cookies, however, whilst our use of them does not pose any risk to your
privacy or your safe use of the Website it does enable us to continually
improve our business.
The analytics services used by this Website use Cookies to gather the
required information. Certain Cookies may be placed immediately when you
decide to visit the Website and it may not be possible to obtain your prior
consent. You may remove these Cookies and prevent future use of them by
following the steps set out below.
You can choose to enable or disable Cookies in your internet browser. Most
internet browsers also enable you to choose whether you wish to disable all
cookies or only third-party cookies. By default, most internet browsers
accept Cookies but this can be changed. For further details, please consult
the help menu in your internet browser. You can choose to delete Cookies at
any time however you may lose any information that enables you to access
the Website more quickly and efficiently including, but not limited to,
personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date
and that you consult the help and guidance provided by the developer of
your internet browser if you are unsure about adjusting your privacy
settings.
Access to Personal Information
You may request access to, review or update the information that you
provide to, or that is held by SouthWestSensor by contacting us at the
address or telephone number below.
Email newsletters
You may register for our email newsletters (e-News) by completing a form on
our website, or by notifying SouthWestSensor by email, telephone or post.
Your registration entitles you to regular email updates. These inform you
of new products and offers, as well as news and technical information. If
you do not want to receive an email from SouthWestSensor please let us know
using the contact details below or completing the form at
www.abingdonhealth.com/opt-out/ or www.pocketdiagnostic.com/opt-out. If you
sign up for our newsletter and later change your mind an unsubscribe
mechanism will be available to you in every email newsletter
SouthWestSensor sends or via [email protected].
Website Disclaimers
Because the receipt of information on the Internet is highly dependent upon
factors such as the user’s computer, browser and operating system etc.,
information may be received incorrectly. SouthWestSensor does not warrant
or guarantee that the information contained on the website is error free.
If you find an error please notify us.
Links to Other Websites
This Website may, from time to time, provide links to other websites.
SouthWestSensor has no control over such websites and is in no way
responsible for the content thereof. This Policy does not extend to your
use of such websites. Users are advised to read the privacy policy or
statement of other websites prior to using them.
Changes of Business Ownership and Control
SouthWestSensor may, from time to time, expand or reduce our business and
this may involve the sale and/or the transfer of control of all or part of
SouthWestSensor. Data provided by Users will, where it is relevant to any
part of our business so transferred, be transferred along with that part
and the new owner or newly controlling party will, under the terms of this
Policy, be permitted to use the Data for the purposes for which it was
originally supplied to us.
In the event that any Data submitted by Users is to be transferred in such
a manner, you will not be contacted in advance and informed of the changes.
Controlling Use of Your Data
Wherever you are required to submit Data, you will be given options to
restrict our use of that Data. This may include the following: use of Data
for direct marketing purposes; and sharing Data with third parties.
Your Right to Withhold Information
You may access the majority of the Website without providing any Data at
all. However, to use all features and functions available on the Website
you may be required to submit certain Data.
You may restrict your internet browser’s use of Cookies. For more
information see above.
Security
Data security is of great importance to SouthWestSensor and to protect your
Data we have put in place suitable physical, electronic and managerial
procedures to safeguard and secure Data collected via this Website.
Changes
SouthWestSensor will not change its policy with regard to data or the
release of personal information.
From time to time SouthWestSensor may use personal information for new
unanticipated uses not previously disclosed in our privacy notice. If our
information practices change at any time in the future SouthWestSensor will
post the changes to our website to notify you of these changes, and provide
you with the ability to opt out of these new uses. If you are concerned
about how your personal information is used you should check the privacy
policy statement on our website periodically. You may prevent your personal
information from being used for purposes other than those for which it was
originally collected by contacting SouthWestSensor using the details below.
Complaints procedure
If you have any cause for complaint please contact us, we would appreciate
being given the opportunity to resolve any problems or difficulties. Our
aim will always be to bring such matters to a conclusion promptly and to
your entire satisfaction.
Using the contact information below, please notify any member of staff who
will record details of your complaint and to ensure the matter is dealt
with.
We want the services we provide to you to be problem free. An important
part of our customer care policy is that any complaints received about any
aspect of our service will be fully investigated. Most concerns will be
resolved at the initial point of contact with us, as staff are generally
well placed to deal with your complaint quickly and efficiently. There may
be occasions, however, when you are not satisfied with the response you
have received. If this is the case, your complaint will be referred to a
Director of SouthWestSensor Limited.
Contact Details
SouthWestSensor
2 Venture Road
Southampton SO16 7NP
Tel: +44 (0) 7940 225171
Email: [email protected]